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Privacy Policy for Your Account

Our Privacy Policy sets out how we collect, use, store and protect your account data, including payment checks linked to Touch 'n Go, GrabPay, Boost dan FPX.

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CONTACT PATHS

Three Routes for Privacy Requests

Privacy questions should reach the right team without asking you to repeat sensitive details in public chat. We keep account support, payment checks and data requests separated so your case can be handled with fewer handovers. Before changing account data, we may ask for verification that matches our records.

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Account privacy help

Use the account support route when you want to correct your name, phone number, email or login details. We confirm the request against existing records before changing data connected to your wallet or access history.

Payment data query

For Touch 'n Go, GrabPay, Boost dan FPX questions, share only the transaction reference and account email through the private support form. We use those records to trace status without exposing wallet details in chat.

Policy contact

If you want to ask how this Privacy Policy applies to your account, contact us through the privacy route listed in your account area. We log the request, check identity and respond through your registered contact method.

DATA PRACTICES

Six Privacy Controls We Use

We write this policy around real account events: sign-in, wallet activity, device checks, support contact and lawful record keeping.

Account data collection

When you open an account, we collect details such as contact data, login credentials and verification records. We use them to create your account, protect access, handle support and apply requirements linked to local law.

Cookie use

Cookies help us remember session status, language choices and device activity linked to your account. Some cookies support security checks, while analytics cookies help us understand page errors and improve privacy notices.

Payment records

Wallet activity creates records such as reference numbers, payment method, time, amount and status. For Touch 'n Go, GrabPay, Boost dan FPX, we use those records to confirm transactions and answer your payment privacy requests.

Access security

We monitor logins, device changes and unusual account activity to reduce misuse of your data. If a privacy request involves sensitive changes, we may ask you to confirm identity through your registered contact method.

Retention periods

We keep account and transaction records only for the period needed for account service, dispute handling, security checks and legal duties. When records are no longer needed, we delete or separate them from direct account identifiers.

Change requests

You may ask us to correct inaccurate data, check what account records we hold or update contact details. We review each request against account safety, payment records and legal duties before making changes.

Privacy Questions Before You Join

These answers explain the privacy points you may want to check before opening or using an account. They cover what we collect, why payment records exist, how cookies work, how long records remain and how to contact us for changes.

We collect contact details, login credentials, verification records, device data and account activity needed to run your account. We also keep wallet references when you use Touch 'n Go, GrabPay, Boost dan FPX.

Payment records help us confirm wallet status, resolve transaction questions and match withdrawals to the correct account. They may include method name, reference number, time stamp, amount and outcome, not unnecessary chat screenshots.

Cookies help keep you signed in, remember basic preferences and support security checks. Some cookies also help us spot page errors, but we avoid using them to collect data that is not needed for account service.

Yes. Contact us through the privacy route in your account area and tell us what needs correction. We may verify your identity first, especially where the change affects wallet records or account access.

We keep records for as long as needed to run your account, answer disputes, protect access and meet legal duties. After that, we delete the records or separate them from details that identify you.

Only team members who need the case should view your support messages. We separate privacy requests from general help queues where needed and ask you not to share passwords or full wallet credentials.

Yes. Account access and eligibility depend on local law and are available where local law permits. This Privacy Policy still explains how we handle data when you contact us or use an account from Malaysia.

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